Choosing between RPO vs. a recruitment agency in Singapore

Yulia Grishina, Director of Client Solutions, writes about recruitment trends in Singapore.

Yulia Grishina, Director of Client Solutions, writes about recruitment trends in Singapore.

Ask any HR generalist or professional they spend the most time on, and they will likely tell you recruitment.On-boarding activities that clients can choose to outsource such required background checks, offer letter generation

Time spent on recruitment will be amplified if the organisation decides to launch a new business unit or division. The requirements increase with any initiative to deepen or pivot human capital.

Regardless of whether your organisation has an internal talent acquisition function, it’s always good practice for HR leaders to re-evaluate their existing recruitment strategy and compare it with other recruitment options as part of an annual HR strategy-setting session. This will help clarify if the existing recruitment strategy remains fit for purpose.

For ease of comparison between working with an RPO and external recruitment agencies, I have listed a few key aspects for HR leaders to consider when deciding whether to work with an RPO or external recruitment agencies.

With the RPO market expected to grow 22 percent across APAC, including Singapore, now’s the time to consider the implications of both models. (See note 1.)

 

Partnering with clients on recruitment KPIs

With the broad overview of recruitment across your organisation, an RPO solution is well-placed to raise issues in certain business units where additional attention is required from HR or business. This may include long lead time to interview, or diversity challenges. It could also include skills development areas, such as interviewing skills for hiring managers.

Within most recruitment agencies, clients may be dealing with multiple account managers. This may cause reduced visibility of recruitment bottlenecks or issues in various parts of HR operations or other business units.

 

Cost of hiring

Having an in-house talent acquisition model means you have a high-level of fixed HR costs. If hiring volumes drop unexpectedly, you can be left with surplus resources and therefore unnecessary cost in your business. Likewise, scaling up at short notice can be a major challenge for many in-house talent acquisition teams.

Another aspect to consider when coming off a recruitment scale-up and returning to normal recruitment levels, is that it can leave you with extra resources which you then need to manage. Consider the financial costs and effort involved when shedding additional headcount, for example when carrying out redeployment or retrenchment exercises.

With an RPO model, the model is designed to easily scale recruitment resources up and down, in line with hiring volumes, so it keeps cost structures flexible and not fixed.

Unless your in-house model can directly source 95% or more of your total roles and less than 5% agency usage, RPO models are typically less expensive. They commonly achieve 95% or higher direct sourcing levels.

 

Quality of hire powered by innovation

Dynamic HR Singapore

The subject of innovation headlined our Dynamic HR Singapore event. Yulia Grishina, Director of Client Solutions, led the event, which featured innovation strategist Mark Hawkins and APAC leader Kimberley Hubble.

The definition of quality of hire differs from organisation to organisation. Nonetheless, it’s critical for your organisation to identify your own interpretation, to ensure you hire the right person for continued success.

Innovation plays a key role in driving quality of hire. This topic comes up often in industry conversations, including many which were held at our recent Dynamic HR Singapore event.

On a strategic level, six steps can be taken to develop a successful quality of hire programme:

  1. Create a compelling business case to secure executive buy-in
  2. Identify business critical job families
  3. Determine the most relevant quality of hire metrics
  4. Collect data and undertake analysis
  5. Present findings and provide change recommendations
  6. Act on change recommendations and conduct annual reviews

These insights come from a global benchmarking study conducted by Hudson RPO and the HRO Today Institute.

We are often asked to help clients develop a custom set of quality of hire metrics. These can be used as key performance indicators when implementing an RPO solution.

At Hudson RPO, we pride ourselves on being innovative and forward-looking. We’ve invested global resources into scouting the marketplace of recruitment productivity tools, such as automated reference-checking and interview-scheduling or using AI in recruitment. Armed with this curated portfolio of recruitment technology services and tools, we’re able to provide clients with best-fit HR technology consultancy.

You don’t often find external recruitment agencies investing resources into recruitment tools for the benefit of their clients. The extent of technology uptake in the agency landscape tends to be limited to use of an ATS.

With Hudson RPO, we’ve got our own ATS, InGenium, which we use internally. We’re also able to offer InGenium and wider tech consultancy to clients.

 

Time spent on recruitment invoicing

With part or all recruitment centralised with RPO, you get a single point of contact when it comes to invoicing or discrepancy follow-up, reducing the administrative burden on HR and Finance.

The number of invoices that HR and Finance will have to process, verify and approve will depend on the number of agencies engaged. This part of recruitment ops can get out of hand very quickly.

 

Onboarding activities outsourced

Clients can choose to outsource a range of onboarding activities. These can include background checks, offer letter generation, or internal IT access requests. External recruitment agencies are unable to do this due to clients’ IT security and privacy standards.

 

One-stop recruitment service

With a nimble approach, we can tailor our recruitment offering to meet the needs of clients. The eventual RPO solution could encompass temporary recruitment, contract recruitment, or permanent recruitment, or any combination.

Some external recruitment agencies offer permanent recruitment, either by themselves or through affiliates. However, most external recruitment agencies lack the flexibility to offer temp-to-permanent recruitment.

Do you need to hire a lot of people very quickly? Often an RPO can assemble large recruitment teams at very short notice, which is sometimes hard for an in-house team to do. This is because most RPOs have an RPO servicing them and they use this function to build pipelines of recruitment talent for their own business to enable them to resource solutions for all clients at short notice. They can also borrow resources from less-active accounts to help with urgent requirements to scale up.

For example, Hudson RPO had in the past assembled a team of 55 within six weeks for a client who was embarking on a large recruitment project.

 

Considering what’s best for your recruitment strategy

So, what makes sense for your business? Agency, RPO, or perhaps a blend of both models? The answer will depend on your organisation’s needs and what’s happening across your industry and the wider Singapore talent market.

Notes

  1. Recruitment Process Outsourcing Market in APAC to Post 21% CAGR Through 2022 (Technavio). http://www2.humanresourcesonline.net/rpo-market-in-apac-could-post-21-cagr-through-2018-2022/
Get In Touch