Managed Services Programs – How to ensure implementation success.

Jade Ferla

When implemented correctly an MSP can transform flexible talent management. Organizations with an extent of contingent workers know it can be fraught with complexity, yet an optimized management strategy of your flexible workforce can be a real competitive advantage. This is why many organizations turn to  Managed Services Program (MSP) providers to help them manage their contingent workforce efficiently. Our MSP expert Jade shares the most crucial factors when implementing an MSP partnership to ensure optimization and success.

Successful MSP implementation requires a holistic approach, involving not only processes and technology but also people and effective communication. By following these guidelines, you’ll be well on your way to achieving MSP success.”

Appointing a program champion and identifying key stakeholders:

First and foremost, designate a program champion who will lead the implementation efforts. This individual should have a deep understanding of the organization’s goals and the MSP’s role.

You should also identify key stakeholders across different departments and levels within the organization. These stakeholders will play a crucial role in supporting and driving the MSP program forward, so establishing a relationship and gaining buy in is essential.

Setting and maintaining expectations in the MSP program:

Next, you will want to clearly define the scope of the MSP program. What services will it cover? What are the expected outcomes? Communicate these expectations to all relevant parties, including hiring managers, procurement teams, talent acquisition and the Contingent Workers (If their employment is to be transitioned to the new MSP). Transparency is essential to avoiding misunderstandings further on in the implementation process.

Defining a clear communication plan:

One of the most critical components in a successful MSP is communication and transparency. Bringing your key users of the function on the journey of implementing an MSP program will ensure their adoption and compliance with the program.

Effective communication and transparency are the foundation of a successful Managed Services Program (MSP). By engaging our key stakeholders early in the program’s lifecycle, a culture of ownership and accountability has been fostered, ensuring seamless adoption and adherence to the program’s framework.”

Never underestimate the impact of change:

Implementing an MSP involves significant organizational change. Communicate the benefits of the MSP program, ensuring that the business case is clearly defined, understood, and shared with all partners and stakeholders. Aligning goals from the outset means that everyone will be on the same page and heading in the same direction.

Establishing the right technology:

One of the biggest challenges in the Contingent space is the speed required to onboard a worker, as well as then monitoring the contingent worker while they are completing their assignment. Ensuring you have the right technology in place (and further, ensuring this is seamlessly integrated with your current back-office systems) will enhance your stakeholder experience with the MSP. Another benefit of an MSP partnership is that your dedicated implementation team will assess your technology landscape and recommend the right technology to suit your unique needs.

In the dynamic space of contingent workforce management, rapid onboarding and meticulous oversight are not just goals but necessities. The integration of bespoke technology solutions with existing systems is the cornerstone of an enhanced MSP experience, ensuring that every client’s unique technological needs are not just met, but exceeded.”

Transition of data:

Another important element to be mindful of is to ensure you have the appropriate consent if data is to be shared across the organization or technology platforms. Respecting the personal nature of contingent worker data and working closely with current providers to ensure current arrangements are met or matched as closely as possible will be paramount to the seamlessness of your implementation.

Choosing the right MSP partner:

Selecting the right MSP provider is critical. Look for a partner with expertise in your industry, a proven track record, and a strong understanding of your organization’s unique needs. Consider factors such as technological capabilities, scalability, and cultural fit.

Hudson RPO‘s Managed Services Program (MSP) solution helps companies make smart and effective use of their contingent workforce spend. If you would like to have a confidential discussion with an experienced Talent Expert, click here to get in touch.

Jade Ferla

Jade Ferla

Director of Implementation and Contingent Workforce, Asia Pacific

Jade is a seasoned Contingent Workforce Director with a robust background in RPO & MSP Implementation/Transformation. She has spearheaded numerous initiatives that have reshaped the landscape of workforce management.

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