The 5 C’s of a successful MSP implementation

Content Team

Are you looking to implement a Managed Service Provider (MSP) model within your organization? MSP’s can play a critical role in talent management and HR (Human Resources) strategy, but only if they are implemented correctly.

For organizations managing a contingent workforce, it can be fraught with complexity and challenge. And yet, managing your talent flexibly can be a competitive advantage. Which is why many organisations are turning to Managed Service Providers (MSPs) to help them manage their contingent workforce.

As MSP experts we know what works to ensure a successful implementation. By following our 5 C’s – clear case for change, collaboration, client understanding, communication and calibre of the team – you can be sure your organization will be set up for success.

Read on to find out more about each of these key factors.

1: Clear Case for Change

The first step in a successful implementation is ensuring that the business case is clearly defined, understood, and shared with all partners and stakeholders. Aligning goals from the outset gets everyone on the same page and heading in the same direction.

2: Collaboration

Our second success factor, collaboration, is vital and it extends from the project management governance through to the implementation team. From our experience, we know shared values and a shared team spirit underpins a successful implementation.

3: Client understanding

Part of building the business case and the foundation for collaboration is positioning the MSP model internally. All stakeholders need to understand the why, what, and how 

Why? Why are we making this change to the business?

What? What are the benefits that will be realized because of the change?

How? How will it be done, making the change process and transition easier?

After all, an MSP program is not a rollout with a set process, it is a change in the way people work.

4: Communication

Constant communication throughout the implementation is an essential factor of success, especially with the complexity of an MSP. This was very apparent when working with one of our clients and technology partner, Beeline on a complex implementation at the height of the Covid pandemic! It was the consistency and clarity of our communication, which ensured we shared a vision from beginning to end.

5: Calibre of the team

Recruitment is about people, and it is no surprise the final C is all about the calibre of the team that is ultimately embedded into a client onsite. It comes down to having the right people, with the right skills and cultural alignment in place to ensure the program is fully adopted successfully and seamlessly.

If you want to learn more about how an MSP can transform the way your organization recruits, onboards, manages, and redeploys contingent workers listen to our Ready to transform your contingent workforce webinar. Or read about how Australia’s largest gambling entertainment group managed over $380k AUD savings in six months by downloading our partner success story.

Hudson RPO ‘s Managed Service Provider (MSP) Solution helps companies make smart and effective use of their contingent workforce spend. If you would like to have a confidential discussion with an experienced Talent Expert, please feel free to contact us and we will be in touch.

Hudson RPO

Content Team

The Hudson RPO Content Team is made up of experts within the Talent Acquisition industry across the Americas, EMEA and APAC regions. They provide educational and critical business insights in the form of research reports, articles, news, videos, podcasts, and more. The team ensures high-quality content that helps all readers make talent decisions with confidence.

Related articles

Download our latest whitepaper and discover how to create a sense of belonging and teamship in your organization.