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Outsourced Recruitment Case Study

RPO Improves Key Talent Acquisition Metrics

Our Asia-based client is an $80 billion company with businesses ranging from audio-visual electronics to entertainment; communications to technology manufacturing; reaching continents and cultures around the world.

Client Challenge

In mid-2003, our client decided to outsource recruitment the recruitment function for all professional-level hiring within its North American organization. With a large volume of annual hires, the company underwent a formal process to select the right provider who could meet all of their needs. Their primary goals were reducing their recruiting spend, improving time to hire, and upgrading their quality of talent across the company.

Hudson RPO Solution

Hudson RPO was selected as their provider because of our expert methodologies, practical solutions, service-oriented people, and ability to establish the right processes for a company of their size. Our team designed and implemented an all-encompassing recruitment process outsourcing program for the client.

Customized program features included:

  • Dedicated on-site process and relationship management encompassing both internal and external recruitment.
  • Proactive buildup of a talent database to meet the needs of future vacancies and workforce plans.
  • Management of all candidate sourcing channels and mechanisms as well as access to Hudson RPO’s highly specialized practice group recruiting talent.
  • Best practice recruitment methodology, including managed Service Level Agreements.

Recruitment Outsourcing Results

Over the course of a three-and-a-half-year period, Hudson RPO delivered close to 3,000 professional-level hires across Sales & Marketing, Accounting & Finance, IT, Engineering, and Research & Development functions, and supported the recruitment of an additional 1,500 retail hires.

Cost-Per-Hire was reduced by 32%, Time-to-Fill was reduced by 18%, and Quality of Hire as measured through annual performance reviews of Hudson RPO hires was strong, with 100% of hires rated Fair-and-Above, inclusive of 35% of hires rated Outstanding or Distinguished at review.

Finally, customer satisfaction ratings were high, and Hudson RPO significantly improved diversity applicant flow, while also receiving a commendation from the OFCCP for excellence in compliance.

Project Summary

Global Electronics and Entertainment Company

Client HQ Location:

Project Location:
USA and Canada


  • Client desired to outsource all of its professional-level hiring in North America
  • Client’s primary goals included reduced recruiting spend, improved time to fill and upgrading quality of talent

Recruitment Process Outsourcing (RPO)


  • In three years, hired nearly 3,000 professional-level hires and supported an additional 1,500 retail hires
  • Cost-Per-Hire was reduced by 32%
  • Time-to-Fill was reduced by 18%
  • Quality of Hire improved as measured through annual performance reviews
  • Applicant diversity improved so that client received a commendation from the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP)
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