Think “glocally” when implementing
a global RPO solution
In the past few weeks Hudson RPO has gone live with our most recent global RPO client, a blended solution for contingent and permanent recruitment. Implementations on a global or multi regional scale create an exponential level of complexity. This complexity is introduced through the legal, cultural, operational and commercial variations that have to be taken into account.
Our approach is to think ”glocally” which delivers a customised and consistent service through the roll out of a single global framework whilst allowing for regional or country specific localisation.
To achieve success we have looked to standardise and align processes world-wide by the use of a single project management methodology and framework, an implementation toolkit and a phased implementation approach which incorporates learnings from prior phases to create best practice. At Hudson RPO our customised approach is referred to as "flexibility within framework".
This approach does have draw backs with a heavier reliance on resources required to get local engagement and alignment to the global processes but results to date speak for themselves. Our Global Implementation is currently at 2.0 moving on from 1.0 where we took a lift and shift approach and on the path to 3.0 where we will further leverage the use of technology in areas of video and automation. The journey continues.
Top 5 tips for global implementations:
People make the difference, whether this is for the project team or the ongoing service. The three C’s cultural alignment, commitment and capability are essential when combined with the fourth C, collaboration;
Governance is essential to create clarity. This is the what, whom, when, where and how. Who is responsible for what activities in what timeframes;
Contracts take time, you need to take into account different legal jurisdictions as well as factoring in for the different legal expertise and style of the people involved (non legal staff, in house council, external legal advisers…);
Trust is earned. It is difficult for trust to be given in an implementation where there is often no track record or existing relationship. Forming a joint project team quickly and getting the early activities right first time are essential to creating track record and winning trust;
Communication and change management is the backbone of any implementation. In global projects sometimes you have to do things in person. It is the best way to build the relationship.
Learn how Hudson RPO can help with your global RPO solution. Contact us today.